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Human Insights + Experience Innovation | say_do
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Human Insights + Experience Innovation | say_do
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Mark Micheli 10/10/25 Mark Micheli 10/10/25

The GPS Test: AI, cognitive atrophy, and the quiet surrender of critical thinking

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Mark Micheli 7/1/25 Mark Micheli 7/1/25

The Trapdoor Effect: Why employees quit (and what happens in a market where they can’t)

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Mark Micheli 7/1/25 Mark Micheli 7/1/25

Designs 4th Era: Move over HCD, welcome to the Simulation Era

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Mark Micheli 7/1/25 Mark Micheli 7/1/25

Why most AI strategies fail (and what seems to work better)

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Mark Micheli 5/28/19 Mark Micheli 5/28/19

A simple framework that aligned teams at Target, Google, and LEGO

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Mark Micheli 5/28/19 Mark Micheli 5/28/19

Why politics is your most important tool, no matter your profession

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Mark Micheli 5/28/19 Mark Micheli 5/28/19

Your journey maps are lying to you (and how to fix them)

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Mark Micheli 5/28/19 Mark Micheli 5/28/19

How to understand customers when everything keeps changing

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