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Human Insights + Experience Innovation | say_do
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Human Insights + Experience Innovation | say_do
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Why people really quit (and what it means in a tightening market)
Mark Micheli 7/1/25 Mark Micheli 7/1/25

Why people really quit (and what it means in a tightening market)

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Design strategy's fourth era: when simulation meets human insight
Mark Micheli 7/1/25 Mark Micheli 7/1/25

Design strategy's fourth era: when simulation meets human insight

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Let's talk about what AI strategy actually means
Mark Micheli 7/1/25 Mark Micheli 7/1/25

Let's talk about what AI strategy actually means

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A simple framework that aligned teams at Target, Google, and LEGO
Mark Micheli 5/28/19 Mark Micheli 5/28/19

A simple framework that aligned teams at Target, Google, and LEGO

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Why politics is your most important strategy tool
Mark Micheli 5/28/19 Mark Micheli 5/28/19

Why politics is your most important strategy tool

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Your journey maps are lying to you (and how to fix them)
Mark Micheli 5/28/19 Mark Micheli 5/28/19

Your journey maps are lying to you (and how to fix them)

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How to understand customers when everything keeps changing
Mark Micheli 5/28/19 Mark Micheli 5/28/19

How to understand customers when everything keeps changing

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